Choose ONE business entity. Give example for each of the PRIMARY BUSINESS PROCESSES (5) and SUPPORTING BUSINESS PROCESSES (4)

BUSINESS ENTITY : KFC Holdings (Malaysia) Bhd

PRIMARY BUSINESS PROCESS :

1.   INBOUND SALES LOGISTICS
     - Receiving, storing, distribution of materials at the warehouse.

# This is where the kfc holdings keep their stocks before they send it to their outlet in their warehouse which that their central warehouse is at Hicom,Glenmarie in Shah Alam.

2.   OUTBOUND SALES LOGISTICS
     - Distributing products and services to customers.

# The picture above shows a few of the products that the kfc holdings sold and that will be serve to the customers at the cashier counter.

3.   OPERATIONS
     - Transforming inputs into products or services.

# picture above shows that,that person is trying to mix the chicken and the flour to fry that chicken and become it as a products to sell.

4.   MARKETING
     - Helping customers to buy the products or services of the firm.

# one of the marketing strategy of the KFC to help the customers to buy their products

5.   SERVICE
     - Post sale support provided to customers such as repairs and maintainence function.

# the picture show the services that also been serve by the kfc to their customer like sending the products to customer whenever the customer has to wait for the products to get ready.

SUPPORTING BUSINESS PROCESS

1.   PROCUREMENT
     - Buying the resources needed to carry out the entities primary activities.

 # chicken that has not being process.

# these are the chickens that has been process of kfc holding use to make it as a fried chicken that will be sell in their store.

2.   HUMAN RESOURCES
     - Recruiting and hiring new employee
     - Training, paying salary, employee benefits.

# KFC is trying to hiring a new employee and these is one of the application form that the applicants will fill up to works in KFC.

# management of the kfc

3.   TECHNOLOGY DEVELOPMENT
     - Activity to improve company products or services.

4.   FIRM INFRASTRUCTURE
     - Accountants, lawyer, administrative.